Weekly Toll-Reconciliation SOP for a Turo Fleet

This SOP turns toll reconciliation into a repeatable weekly operating cycle — adjust the actual schedule to your transaction volume and reimbursement risk. It's a day-by-day script version of the same cycle covered in How to Build a Weekly Turo Toll Cleanup Routine; use whichever format — checklist or scheduled SOP — fits how your team actually works.

Monday: source coverage, import, and validate

Confirm each toll account's latest available transaction date and the latest reservation export period, and record any missing or delayed sources before importing anything new. Then upload the supported provider and reservation files, review new/duplicate/rejected/failed/incomplete results, and preserve the source files and import history — don't reconcile against a period you haven't confirmed is actually complete.

Reconcile, then clear exceptions

Run matching, review the automatic matches and unresolved records, and specifically investigate back-to-back trips and tag changes, since those are where boundary errors concentrate. Then work the exceptions: fix missing vehicles, resolve overlapping reservations, investigate reimbursement mismatches, and assign unresolved items with a deadline rather than leaving them unowned.

Prepare billing, then run the Friday management review

Confirm eligibility and evidence, create or update reimbursement cases, submit through Turo's current process, and record payment, dispute, and closure as they happen. Close the week with a management review: at-risk deadlines, confirmed missing sources, totals for unmatched/unbilled/disputed/paid, and a note on any recurring cause worth fixing at the process level rather than clearing again next week.

What a typical week actually looks like

A five-vehicle host might spend 20 minutes on Monday confirming source coverage and running imports, 15 minutes mid-week reconciling and clearing exceptions, and 20 minutes Friday on billing and the management review — under an hour total, done in small pieces instead of one dreaded end-of-month session. The SOP's real value isn't the individual steps; it's that none of them get skipped two weeks in a row, which is what actually causes deadline misses.