Subscription and billing

Trial and access

A new subscription includes a 30-day free trial — no card is charged until it ends. An organization without an active subscription is locked out of every page except Settings → Billing, where you can start or fix a subscription.

Changing plans

Picking a different plan while you already have an active subscription takes you to the Stripe Billing Portal instead of starting a new checkout, so you don't end up with two overlapping subscriptions. You can't switch to a plan whose vehicle limit is below your current fleet size — archive vehicles first if you need to downgrade.

Canceling

Cancel from the Billing Portal. If your plan cancels at the end of the current billing period rather than immediately, the Billing page shows a banner with the exact date, and you keep full access until then.

Steps

1. 1

   Go to Settings → Billing.

2. 2

   Select a plan, or select Manage billing to open the Stripe Billing Portal for payment method, invoices, or cancellation.

Expected result

Your organization's access reflects the plan and status shown on this page within moments of any change in Stripe.

Common errors

"The {plan} plan supports up to N vehicles, but this organization currently has more."

Archive enough vehicles to get under that plan's limit, then switch.

Every page redirects to Settings → Billing.

There's no active subscription on file. Choose a plan on that page to restore access.