Correct missing or inaccurate data
Edit a field that Kelviz extracted incorrectly, or fill in one it missed.
Last updated
Who can do this: Reviewers, operators, admins, and owners.
Steps
- 1
Open the ticket and find the field in the "Extracted fields" panel.
- 2
Select Edit next to that field, enter the correct value, and select Save.
Expected result
The corrected value is saved and used from then on — for reporting, matching, and the amount billed if this charge is approved.
Common errors
- Fields can't be edited.
- Once a charge is approved, its fields (and its match) are locked. If something needs to change after approval, reject it first, or ask an owner/admin how your organization handles corrections after approval.