Match a ticket to a vehicle and reservation
Confirm or change which vehicle and reservation a ticket is linked to.
Last updated
Who can do this: Reviewers, operators, admins, and owners.
Steps
- 1
Open the ticket and scroll to the "Match" panel.
- 2
Review the matched Vehicle, Reservation, and Match confidence, if any.
- 3
Under Vehicle candidates or Reservation candidates, select Use this match on the correct candidate.
A candidate already selected shows a Selected badge; one you pick yourself is also labeled Manual.
Expected result
The ticket is linked to the correct vehicle and reservation, which is required before it can be billed to a guest.
Common errors
- The match can't be changed.
- "This charge is approved — its match can no longer be changed." Reject the charge first if the match genuinely needs to change.