Resolve unmatched transactions

Figure out why a toll transaction has no matching reservation and fix it.

Last updated August 12, 2026

Who can do this: Owners, admins, operators, and reviewers.

Steps

1
Open the unmatched transaction from a reconciliation run.
2
Check whether the covering reservation has been imported yet.
If not, import it (see Import reservation data), then trigger a new reconciliation run — runs only process transactions that haven't been matched yet.
3
Check whether the transaction's vehicle, transponder, or plate matches a vehicle on file.
A mismatched or missing plate is a common cause — correct the vehicle record or the transponder assignment, then re-run.
4
If neither applies (for example, a personal or non-billable toll), select Exclude transaction instead of leaving it unmatched.

The transaction either matches on the next run or is deliberately excluded, so it stops showing up as an open issue.

Confirm a suggested match, choose a different reservation, or mark a toll transaction unmatched.

What the Data Quality page checks for and how to act on what it finds.