Approve or reject a ticket
Decide whether a ticket is accurate and ready to bill, or should be rejected.
Last updated
Who can do this: Approving requires owner, admin, or operator. Rejecting also allows reviewer.
Before you start:
- Extracted fields reviewed/corrected.
- Vehicle and reservation matched.
Steps
- 1
Open the ticket and review its fields, match, and any duplicate warning shown.
- 2
Select Approve if everything is correct.
Approving adds it to a reimbursement case if it isn't on one already, and locks its fields and match.
- 3
Select Reject if it shouldn't be billed.
Optionally enter a reason, then select Confirm reject.
Expected result
The ticket's review status updates to Approved or Rejected, and Approve/Reject no longer show once it's in either state.