Common errors and how to resolve them
A quick reference for the error messages you're most likely to run into.
Last updated
Access and permissions
"Only owners, admins, and operators can..." or "Only owners and admins can..." — your role doesn't include this action. Ask an owner or admin to do it, or to change your role (see Team members, roles, and permissions).
Billing lockout
Every page redirects you to Settings → Billing — your organization has no active subscription. Choose a plan on that page; access returns automatically once it's confirmed (see Subscription and billing).
Uploads
"Only JPEG, PNG, HEIC, or PDF files are allowed" / "File must be 25MB or smaller" — convert or compress the file and try again (see Supported file types and upload limits).
Imports
"Map required field(s): ..." — every field marked * in the mapping step needs a column before you can validate rows. Rows flagged "unmatched vehicle" mean the plate or Turo vehicle ID in that row doesn't match a vehicle on file yet — add the vehicle first.
Team members
"This is the organization's last owner — promote someone else first" — every organization must keep at least one Owner. Promote another member before removing or demoting the current one.
Sign-in
A confirmation link that says expired or invalid — sign up again with the same email for a fresh one. "Email or password is incorrect" when you're sure it's right — use Forgot password; Kelviz doesn't reveal whether an email is registered, so this message alone doesn't confirm the account exists.