Import reservation data
Import a CSV or Excel export of your Turo reservations so tolls and tickets have trips to match against.
Last updated
Who can do this: Owners, admins, and operators.
Before you start:
- A reservation/trip export from Turo (or another booking platform) as a CSV or Excel file.
Steps
- 1
Go to Reservations in the sidebar, then select Import reservations (or go to Imports → New import).
- 2
Under "What are you importing?", choose Reservations.
- 3
Enter the Source system (e.g. turo) and the timezone your file's trip times are in, then upload your CSV or Excel file.
- 4
Map each required field to a column from your file, then select Validate rows.
You can save your mapping as a reusable template so you don't have to redo it on your next export from the same source.
- 5
Review the row counts (ready, duplicate, rejected, unmatched vehicle), then select Import N rows.
Expected result
Imported reservations appear at /reservations and become available as match candidates for toll transactions and tickets.
Common errors
- Rows are flagged "unmatched vehicle."
- The license plate or Turo vehicle ID in that row doesn't match any vehicle in your fleet yet — add the vehicle first, then re-import.
- "Map required field(s): ..." error when continuing past mapping.
- Every field marked with * in the mapping step must be matched to a column before you can validate rows.